FAQ

Frequently Asked Questions

What types of software can I use with Quality Castings? +
This website was designed to accept single shell .stl files and are in millimeter. You may use any 3D software which can export to the STL file format.
Can you tell me if my design is printable? +
Our expert CAD operators will reject any files which are not printable and/or castable.
Will you fix my files? +
Fixing files is available for an additional fee. We recommend checking your files using Netfabb or Magics RP, which is a powerful STL editor, and useful tool.
How does this website calculate the prices? +
The price of your casting includes the price of printing, casting labor, and the precious metal cost which goes into your design. Prices are only valid for single shell .stl files loaded in millimeter. This website uses advanced algorithms to quantify materials and calculate your designs price. The price will change on a daily basis with the dynamic metal markets. Billing will be based on actual weight and gold or platinum price on the day of invoicing.
Are there any prohibited designs? +
If your design can present any danger to our employees, or if it violates any obvious copyrights it will be rejected. We reserve the right to refuse processing designs.
Will my files remain secure and confidential? +
Your designs are your designs, and our reputation relies on protecting your privacy. We will never share or sell your designs to anybody but you.
Can I can with my Customer's Scrap Gold? +
Before we delve into the specifics, let's discuss some important factors when casting with customer’s scrap. 1.Do you have enough metal for the new piece and the scrap for the tree? 2. Quality will need to add more if you don't have enough metal to support the weight of the new piece and the tree. The remaining metal must be refined, which may result in an additional charge. 3. It's important to note that due to the unique nature of this process, there is a minimum casting charge of $125. Additionally, we cannot guarantee the karat or quality of the casting, as we are unaware of the metal's composition upon receipt. 4.It must be made clear that there is no guarantee of karat or casting quality; we have no idea what is in the metal we are receiving.

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